In today's increasingly competitive business landscape, corporate social responsibility (CSR) efforts can - and should - go beyond the typical green initiatives that have become expected practice in the hospitality industry. The Movement Hotel in Amsterdam is one example that is finally breaking the mould.
What lies ahead? The future of the hotel experience is changing and a new form of personalisation lies at its core. The hoteliers that have moved first are not only winning plaudits and custom from a digitally native generation but are also benefitting from a drastic reduction in their own cost base.
“Why would you leave a corporate career for life in a startup?”. Most of the really talented people are locked up in corporate hotel jobs and may not want to take as much risk on their career as we did in our early days. To combat this challenge, we found a simple solution: we share the risk with you, and set you up for success. A great way to start your own company.
When Oracle purchased Micros back in 2014 for $5,3 billion, they gave us all the expectation (and instilled a fear in companies like ours) that they were taking this industry-leading product and were going to improve on it.
Last week I checked into one of Europe’s most forward-thinking luxury boutique hotel brands. Being a hotelier myself, I am always on the lookout to see how the hotel’s website lines up with the experience in the property...
After many years of trying, we finally convinced Ilse to leave her steady career at Sabre and come strengthen the Mews team with her talents. With our latest funding round closed, the business growing rapidly, and one of the key priorities being making the business scalable, whilst retaining the personal relationship we have with our customers.
Since we are hoteliers, we wanted to design our PMS in a way that it would not only be a partner for your operational flow, but utilising the power of a connected data infrastructure, becoming also a partner for your business analysis...
Hotels are paying the price for inadequate security, and largely further enriching the OTAs in the process. We would like to expose one of their latest endeavors which has raised commission costs by 2% for hotels accepting Virtual Credit Cards.
Sometimes, if you want something done right, you’ve got to do it yourself. So Richard convinced the hotel owner to give him the budget which would have been spent on Oracle or any other “industry leading” supplier and he would build his own guest solution...
We estimate that 90% of the hospitality industry today is locked into legacy PMS solutions. One of the major reasons why these hoteliers do not migrate to something more modern, is the fear of change and the potential downside of the switch not bringing substantial improvements and cost savings.
A revenue manager’s role is like playing financial Tetris in that you are trying to smooth out your inventory, leave no inventory free across any bed category (this will ensure people get rates and availability returned when searching 4 or more nights), knowing when to sell a bed as a bed category, keep enough rooms for the groups department, group together bed bookings to ensure rooms stay on sale…the list goes on!
The more you treat your online space as if it were a conversation, the more bookings you will receive, and that is also why you should be looking at what your overall conversion is on all of your online channels and learn from where it is perhaps higher...
We see the wave of professionalisation of Airbnbs upon us, and while these would-be micro-hoteliers look to get their heads around the complexities of brand-building and local regulation, we look to hosteliers as those who will...
Are HoStels could be the next big thing in travel? The success of AirBnB lies in its ability to connect modern travellers with locals, create great local experiences, and an amazing smooth online experience. Hostels share a lot of these elements, but lack in technology. If they find a way to upgrade, in our opinion, Hostels could be the future of modern day hotels.
Let’s be honest, if you’ve visited the Internet lately, it’s not hard to find AdWords ads from Booking.com, Expedia or TripAdvisor. Big spenders! But how can hotels benefit from the Billboard effect that OTA's provide them with? Luc shares 11 lessons for hoteliers who want to build a killer website that converts.
When we started our business 3,5 years ago and built our PMS solution as Cloud-first, we thought we would get a lot of resistance from hoteliers on the safety of the cloud and potential Internet connectivity challenges. Looking back, this was probably the least of our worries in selling our solution to hoteliers.
Through my time in Hospitality and the many front desks I’ve called my home I’ve always tried to lead the team away from the monotone, robotic and generic questioning that befalls Hotel guests globally. Does the receptionist really care how your journey was? How many times have they asked for Credit card details for pre-authorisation already today?
At Mews, we have developed the Mews Commander App which works alongside our PMS solution to further increase the productivity of the Housekeeping department. Getting rooms inspected faster, allows guests to access their rooms earlier... resulting in happier guests.
When I first started in a commercial role in hotels about 10 years ago, I remember the data-gaps in our knowledge, based on which we had to make serious business decisions. Some of the interesting things I remember that came up from our PMS reports...
At Urban House, the Mews Commander™ ensures that guests do not pass through a reception, instead a series of messages lead them to check in from the comfort of their phone. When their room is ready, they receive a special pin code for their door and are able to connect with the reception desk through their phone for any requests.
Mews Systems unveils a unique mobile solution for hotels, apartments, B&Bs and hostels, presenting a radical rethink of the way these properties can be managed and integrated with the web. The Mews Commander (Property Management Solution) is a complete mobile-first solution, and has been optimised so as to work on any smartphone/tablet with an Internet browser.