Defying the Odds – the Insanity of Building your own PMS

Sometimes, if you want something done right, you’ve got to do it yourself. So Richard convinced the hotel owner to give him the budget which would have been spent on Oracle or any other “industry leading” supplier and he would build his own guest solution…


Checking-In: Receptionist or Robot?

Through my time in Hospitality and the many front desks I’ve called my home I’ve always tried to lead the team away from the monotone, robotic and generic questioning that befalls Hotel guests globally. Does the receptionist really care how your journey was? How many times have they asked for Credit card details for pre-authorisation already today?