Frictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel. But there are some departments that have an intrinsically high level of miscommunication and misunderstanding that, if not corrected, can lead to open rivalry and blame games between employees whenever things hit the proverbial fan. The traditionally turbulent relationship between the front office and housekeeping department is too often the headline act and, as with any sibling rivalry, is based entirely on the quality of communication between the two.

 

 
 

 

Richard Valtr grew up in family of Hotel Investors and Management. He founded Mews Systems upon discovering there was no suitable PMS product on the market when working as a project manager building a new hotel in the centre of Prague.

Matthijs Welle is the CEO of Mews Systems and has 15 years hospitality experience. Matthijs graduated from Hilton’s world renowned ‘Elevator Program’ and was previously the Director of Sales for Eastern Europe and Russia with Hilton.

Greg Naidoo is a hotelier with over 10 years experience from Fairmont Hotels, Walt Disney Resorts, Handpicked Hotels, Nadler Hotels, and Generator Hostels. At Mews, Greg looks after Revenue, Sales, Marketing, Strategic Partnerships and Hotel Expansion.