Frequently Asked Questions

 

Do you integrate with Channel Managers?

We strongly believe that hotels should have a 2-way connection with a Channel Manager. Today 95% of Mews hotels have a channel manager integrated, saving huge amounts of manual work whilst increasing sales by ensuring constant availability everywhere online. We integrated with a multitude of Channel Managers, you can find all partners on the Products Page.

What Training do you offer?

We have a great Mews University, with videos covering the easiest tasks, to the most advanced configuration settings. Besides this, when we onboard a new hotel we come on site for 2-3 days to conduct trainings for the team and help them with imports, and getting the team comfortable.

Can you integrate with our Accounting System?

If you use a Cloud Accounting system, then integrations are very quick and easy. If you use an old style accounting program, we have built a lot of great Excel exports of Accounting Reports that can be used to import the data from Mews into you accounting system. 

How long does it take to build my hotel?

In the Cloud its super easy and quick to build a new hotel, your hotel can be built within 2 business days from signing your agreement with us. We will guide you through our Mews University on an initial conference call, so that you can immediately get the basic training. Then if needed we can come on site for further training.

Do you offer a great solution for restaurants and Bars?

Yes we have a great integration with the Cloud based Lightspeed POS solution. This fully mobile system compliments Mews perfectly, built for bars and restaurant of any size, serving customer in a modern way. Besides this key partner, we offer a number of other integrations, which you may find on our Products Page.

Can I keep my historic Data?

Generally when hotels move to a new PMS, its the perfect time to clean house, as most of the profile in the legacy systems are badly maintained. Its possible to import guest profiles into Mews, but we suggest to clean up the database prior to the import. You would not want 10,000 profiles for "John Smith" in your brand new system. As part of the onboarding we have a great import tool for all future bookings.

Does your PMS handle Group Bookings?

Yes our system is built to handle hotels up to 2,000 rooms, our largest hotel today features 1200 units. An important part of the business for this type of hotel are groups, and we have built a number of custom features that allow quick and painless management of your groups business. You want to ensure you can quickly manage, check-in/out and run reporting on your groups, which is often at the core of larger hotels. 

What custom solutions do you offer to Hostels?

Hostels are a completely different animal, and we understand the need for Beds, Dorms and Private Rooms as different space types, allowing you to pull RevPab, Bed Occupancy and Guest counts. We have customised the entire system to also cater to hostels, making group bookings, group check-ins, easy cashiering, custom booking engine, etc. to ensure we meet all the needs of some of the largest hostels in Europe.

How do you ensure that our data is stored securely?

We have built our solution on Microsoft Azure's Cloud platform, which has some of the highest levels of security ensuring your guest data is safely handled. We run backups on multiple locations, to ensure we never miss a beat. No one has access to your hotel data except for your team.