We strongly believe that hotels should have a two-way connection with a channel manager. Today, 95% of Mews hotels have a channel manager integrated, saving huge amounts of manual work whilst increasing sales by ensuring constant availability everywhere online. We are integrated with a multitude of channel managers and you can find all of our partners listed on the Integrations page.
We have a comprehensive resource called Mews University, which includes videos covering everything from the easiest tasks to the most advanced configuration settings. Furthermore, when we onboard a new hotel we always go over for two or three days to conduct training for the team, help them with imports and get the team comfortable with using their new PMS.
If you use a cloud accounting system then integrations are quick and easy. If you use an old style accounting program, we have also built plenty of great Excel exports for accounting reports, which can be used to import the data from Mews into your accounting system of choice.
Using the cloud, your hotel can be built within two business days of signing your agreement with us. We will guide you through our Mews University via an initial conference call so that you can immediately get the basic training. Then, if needed, we can always come on-site for further training.
Yes! We have a great integration with the cloud-based Lightspeed POS solution, and their fully mobile system compliments Mews perfectly. It's built specifically for bars and restaurants (of any size) and serves customers in a modern way. We also offer access to hundreds of other integrations, which you can find on our Integrations page.
Generally, switching to a new PMS is the perfect time for some "spring cleaning", as most of the profiles in legacy systems are poorly maintained. Although it’s possible to import all guest profiles into Mews, we recommend cleaning up the database prior to the import. Nobody wants 10000 identical profiles for “John Smith” in their brand new system! As part of the onboarding we also have a great import tool for all future bookings.
Yes! Our system is built to handle hotels with up to 2000 rooms, with our largest hotel today featuring 1200 units. Group bookings are an important part of business for these hotels, and we've built a number of custom features that allow quick and painless management of groups. Mews ensures that you can quickly manage, check-in/check-out and run reporting on your groups.
Hostels are a completely different ball game, and we appreciate that the mix of space types involved includes beds, dorms and private rooms. We have customized the entire system to cater for hostels as well, so that it's possible to make group bookings, perform group check-ins, easy cashiering, custom booking engines and more.
We have built our solution on the Microsoft Azure Cloud Platform, which has some of the highest levels of security, ensuring your guest data is safely handled. We also run backups in multiple locations to ensure we never miss a beat and that no one has access to your hotel data except for your team.
Mews is a 100% cloud solution and all the data is stored securely in the Microsoft Azure servers. Microsoft Azure currently has more than 20 cloud computing related security compliance certificates, including ISO 27001 and 27018.
We have a live status page where you can keep abreast of any updates, outages or issues. To be clear – we are diligent in keeping this page updated. Nonetheless, over the past 12 months we had an average uptime of 99.983%, which is an incredible result.
Yes! Mews is already used in a number of hotel schools to ensure that we train the next generation of hoteliers on the most forward thinking solutions. If you believe your school is interested, get in touch!
The core offering of Mews consists of a PMS, booking engine and a payment gateway. Additionally, we strongly recommend the minimum requirement that hotels connect to a channel manager. We then offer more than 60 other integrations, most of which we integrate for free.
We work with Stripe and Adyen to power our Merchant. Unlike traditional payment terminals, these solutions are natively integrated into the PMS, which allows automation of 95% of hotel payments and saves time and improves guest satisfaction.
Our primary products are the Mews Commander PMS and Merchant, which are the minimum requirements. The Booking Engine is an optional add on, as well as any other integrations.
We currently support English, Dutch, French, Spanish, German, Czech, Finish, Greek, Portuguese, Russian, Swedish and Turkish. Adding more languages is easy and, if required, we can do this within days.
As a PMS, we are a processor of revenues (not costs) and we have integrations with a number of accounting solutions that allow data export/delivery via API or FTP exports. The PMS also has a billing and invoicing module, cashier and supports multi-currency transactions.
Absolutely! Our online Mews University with training videos and tests will help you prior to your start. If you don’t yet have a login to Mews, you can watch the videos on our Tutorials page. Or if you are already a user in the system, then simply contact us at email@example.com to create your login for the University.