Accounting Ledger

The Guest Ledger Report is an overview of all guest profiles with unpaid/unsettled balances on their accounts. This report should be checked daily by Accountants and Front Office Managers to ensure no outstanding bills are unhandled. 

Audience: 

Accounting
Front Office Manager

 

Financial Transactions Report

The Financial Transactions Report gives an overview of all the payments and rebates made for a selected time period.

Audience: 

Accounting
Front Office Manager

 

 

Activity Report

The activity report is a great tool for anyone who wishes to analyse the operations of the hotel. Its a graphical display, by day-of-week and by the hours in the days, to help analyse your operational hotspots. Have a look at this video to understand how to track check-in/out, housekeeping and booking creation.

Audience: 

General Manager
Housekeeper
Front Office Manager
Operations Manager
Reservations Manager

 

Reservation Report

The most flexible report in the Mews Commander, giving a complete overview of all bookings in the system, with many different filtering options.

Audience: 

General Manager
Front Office Manager
Reservations Manager

 

Reservations Overview

One of the most used reports in the system, giving an overview of all arrivals, departures, no shows and in house guests, and links to their bookings/profiles.

Audience:

General Manager
Front Office Manager
Housekeeping Manager

 

Task Management

How to create tasks for the different departments, run reports and complete tasks in the Mews Commander. Note that we also have a great native iOS app with the same interlinked functionality.

Audience:

General Manager
Operations Manager
Reservatins Manager
Front Office Manager

 

Room Status Report

This report is key to Housekeeping Management, to quickly see a list of all rooms, the room statuses, bookings and any comments related to those bookings.

Audience: 

General Manager
Housekeeping

 

Guest In House Report

This report enables you to quickly see a list of all guests checked-in at that moment, their assigned products (breakfast), their balance (credit check), car registration (valet parking) and the guest notes.

Audience: 

General Manager
Front Office Manager

 

Customer Profiles Report

A report that allows you to see all guests in house, or on arrival, and track how well their profiles have been completed. This is often important for the government who would like to track this kind of information.

Audience:

General Managers
Front Office Managers

 

Rate Inclusion Overview

This report gives day by day overview of how many package products were booked. Useful for Housekeeping and the Restaurant.

Audience:

Heads of Departments
Front Office Managers
Housekeeping Managers
Reservations Managers