The Mews University is the complete library of all training videos, which you can use to start working with the Mews Commander PMS. The library is divided into a number of sections, and each video is accompanied with a short description, and the audiences who may be interested in the content. 

Section 1:   Getting started

Section 2:   General Settings

Section 3:   Accounting Configuration

Section 4:   Rate Management

Section 5:   Reservations & Front office

Section 6:   Reporting

Section 7:  Release updates

 

Training Plans

We have prepared a number of training plans that break the below videos into ready made modules. What is great about the training plans is that the videos are ordered in the most logical order for you to get familiar with the system. Simply following the videos in a random order could cause confusion, and will make understanding the Mews solutions unnecessarily complex. We have a great solution, and would love for you to fall in love with us, one video at a time.

Management

We recommend that management start with the below 2 training plans. The first plan is to get started with Mews and complete a number of the general settings. The second training will be a more in depth look into reporting and general functions of the system. 

Departmental Training Plans

Each department has a custom built training plan, focusing on those areas of the system that are important to the day-to-day functioning of each department. Of course we recommend that all users watch all videos, which will enrich their general knowledge.

Introduction and Menu Bar Overview

This video will introduce you to the Mew Commander PMS. It will talk you through the main menu settings which are needed to get a basic understanding of the functionalities available.

AUDIENCE:

All Users

 

Dashboard Overview

This video will introduce you to the Dashboard and introduce you to the main functionalities within the Mews Commander PMS

AUDIENCE:

All Users

 

Using the Search Function

We built a really powerful searchbox that allows to search through reservations, groups, rooms, bills, profiles, etc. This short video will explain the ins and outs of this functionality.

AUDIENCE:

All Users

General Settings in Mews

This video details how to start generating your generic hotels settings, once you have received your login details to the Mews Commander PMS. 

Start by setting the Hotel Name, Logo, Images and some general options that apply to your hotel or hostel in Mews.

Audience:

General Managers
System Administrator

 

Creating Departments in Mews

This video details how you can create departments, allocate employees to departments, and use this functionality in Tasks and System Notifications.

AUDIENCE:

General Managers
System Administrator
Heads of Departments

 

Setting Employee Rights in Mews

This video details how you can create new Employee Users, give rights to the different users and allocate them to the correct departments.

AUDIENCE:

General Managers
System Administrator
Heads of Departments

 

Creating Your Room/Bed Types in Mews

This video details how you can build and configure different Room/Bed and Dorm types in the Mews Commander PMS. 

What are the different bed configurations, adding images, room descriptions, short names, etc.

AUDIENCE:

General Managers
System Administrator

 
 

Setting up your Currencies and Exchange Rates

How to set up a multi currency environment, and activate your automatic (or manual) exchange rates.

Audience:

General Manager
Front Office Manager
Reservations Manager
Accounting

 
 

Working with Cashiers in Mews

This video details how you can create Cashiers, assign Employees to Cashiers. Secondly it explains how to post cash, run reports and do the shift closure

AUDIENCE:

General Managers
System Administrator
Accounting
Front Office Manager

 

Setting up Stay Services and Stay Products

In this video we will show you how to setup Stay Services such as Accommodation and Stay Products such as City Tax and breakfast.

AUDIENCE:

General Manager
Front Office Manager
Reservations Manager
Accounting
System Administrator

 

Creating Products and Services

In Mews you can build all chargeable products and services with a large number of flexible options. Products are important for both the reception team to be able to post charges on guest bills, but also for the Mews Navigator (Concierge App) allowing guests to order services from their personal smartphones.

Audience:

General Manager
Front Office Manager
Reservations Manager
Accounting

 

Setting up your E-mail Templates

In this video we will show you how to setup your e-mail templates. We will show you what options are available to use so you can easily setup e-mails such as a confirmation and cancellation e-mail

AUDIENCE:

General Manager
Front Office Manager
Reservations Manager
 

 

Setting up your Registration Card

In this video we will show you how to setup your registration card and show you which options are available to you.

AUDIENCE:

General Manager
Front Office Manager
Reservations Manage

 
 

Setting your Accounting Categories Configuration

Before you start creating products and services, its important to ensure your accountant has agreed to the Accounting Category Configuration. If your accountant will not use this type of revenue bucket, then you could ignore this feature, but be sure to review this with your accountant prior to starting to use the Mews Commander.

Audiences:

General Manager
Accounting
 

 

Setting up your Accounting Configuration

Set up your billing headers, bill closing rules, invoice expiry dates and other accounting category mappings.

Audience:

General Manager
Accounting

 

Setting your Bill and Invoice numbering

In Mews its possible to customize your bill naming and numbering. If this is not set, it will start from bill number 1 automatically and count upwards.

Audience:

Accounting

Setting up your Business Segmentation

Before you start to build your rate strategy, its important to upload your different business segments, in order to start to properly segment your business from the ground up. 

Audience:

General Manager
Reservations Manager
Front Office Manager

 

Setting up Rate Groups

In Mews we group rates according to Rate Groups. These groups cluster rates together, and assign rate rules, such as cancellation policy or credit card charging policies to its bookings.

Audience:

General Manager
Reservations Manager
Front Office Manager
Accounting 

 

Setting up your Rate Strategy

Mews offers a fully flexible rate strategy, allowing you to create online, corporate, wholesale rates or any other type you can think of, allowing you to link rate to a base rate, or pricing it completely individually. 

Audience:

General Management
Reservations Manager

 

Creating Promotional and other Private Rates

In Mews you can create rates which are linked to promotional codes, allowing guests on your website to redeem exclusive deals, which are only bookable with you. You can also create Corporate and Travel Agent rates, which allows you to link private rates to company accounts.

Audience:

General Manager
Reservations Manager
 

 

Creating Package Rules

In Mews its possible to link certain products to reservations automatically via Product Rules. These rules create a linkage between a rate and a product the moment a booking is made. Traditionally this is also referred to as "Packages"

Audience: 

General Manager
Reservations Manager
Front Office Manager

 

Manage your Availability

How to manage your availability on room type level, to ensure you are always selling the correct amount of rooms on all of your online channels. 

Audience:

General Manager
Reservations Manager
Front Office Manager

Creating a Reservation

This video will show you the basics on how to create a reservation in the Mews Commander PMS.

Audience

General Manager
Reservations Manager
Front Office Manager

 

Reservation Changes

This video will show you how to cancel a reservation, how to make multiple reservations at the same time and will give you an overview of all options attached to a reservation

AUDIENCE

General Manager
Reservations Manager
Front Office Manager

 

Check in and Check out

This video will show you how to check in and how to check out a reservation.

AUDIENCE

General Manager
Reservations Manager
Front Office Manager
Accounting 

 

How to create a Bill 

The basics of posting billing items, posting payments and creating bills in Mews.

Audience: 

General Manager
Accounting
Front Office
Reservations
 

 

Advanced Billing Options

How to set up accommodation routing and make changes to a reservation with a closed bill, and how are cancellation fees posted in the PMS. These are some of the more complex but really great features of Mews.

AUDIENCE: 

General Manager
Accounting
Front Office
Reservations

 

How to create an Invoice

The difference between Bills and Invoices in the Mews Commander, and how to create and close an Invoice.

Audience:

General Manager
Accounting
Front Office
Reservations

Accounting Ledger

The Guest Ledger Report is an overview of all guest profiles with unpaid/unsettled balances on their accounts. This report should be checked daily by Accountants and Front Office Managers to ensure no outstanding bills are unhandled. 

Audience: 

Accounting
Front Office Manager

 

Financial Transactions Report

The Financial Transactions Report gives an overview of all the payments and rebates made for a selected time period.

Audience: 

Accounting
Front Office Manager

 

 

Activity Report

The activity report is a great tool for anyone who wishes to analyse the operations of the hotel. Its a graphical display, by day-of-week and by the hours in the days, to help analyse your operational hotspots. Have a look at this video to understand how to track check-in/out, housekeeping and booking creation.

Audience: 

General Manager
Housekeeper
Front Office Manager
Operations Manager
Reservations Manager

 

Reservation Report

The most flexible report in the Mews Commander, giving a complete overview of all bookings in the system, with many different filtering options.

Audience: 

General Manager
Front Office Manager
Reservations Manager

 

Reservations Overview

One of the most used reports in the system, giving an overview of all arrivals, departures, no shows and in house guests, and links to their bookings/profiles.

Audience:

General Manager
Front Office Manager
Housekeeping Manager

 

Task Management

How to create tasks for the different departments, run reports and complete tasks in the Mews Commander. Note that we also have a great native iOS app with the same interlinked functionality.

Audience:

General Manager
Operations Manager
Reservatins Manager
Front Office Manager

 

Room Status Report

This report is key to Housekeeping Management, to quickly see a list of all rooms, the room statuses, bookings and any comments related to those bookings.

Audience: 

General Manager
Housekeeping

 

Guest In House Report

This report enables you to quickly see a list of all guests checked-in at that moment, their assigned products (breakfast), their balance (credit check), car registration (valet parking) and the guest notes.

Audience: 

General Manager
Front Office Manager

 

Customer Profiles Report

A report that allows you to see all guests in house, or on arrival, and track how well their profiles have been completed. This is often important for the government who would like to track this kind of information.

Audience:

General Managers
Front Office Managers

 

Rate Inclusion Overview

This report gives day by day overview of how many package products were booked. Useful for Housekeeping and the Restaurant.

Audience:

Heads of Departments
Front Office Managers
Housekeeping Managers
Reservations Managers

Release Overview April 24 2017

This Webinar will give you an overview of all new and exciting features and functionality that has been launched recently. Items include:

Automatic No Show Handling;
Updating your Registration Cards with new options;
New Reservation Overview Screen (launching soon!);
Setting up different e-mail templates;
Automatic Settlement of Reservations.