Today’s travellers are accustomed to receiving a more personalised and on-demand experience. They now expect that their accommodation providers are able to provide the services which cater to this. However, many hotels are providing guests with an experience that is not consistent with these expectations as data flows on legacy platforms can be static and slow, and they are yet to fully embrace the power of a cloud-first infrastructure.
“Why would you leave a corporate career for life in a startup?”
Most of the really talented people at locked up in corporate hotel jobs and may not want to take as much risk on their career as we did in our early days. To combat this challenge, we found a simple solution: we share the risk with you, and set you up for success. A great way to start your own company.
When Oracle purchased Micros back in 2014 for $5,3 billion, they gave us all the expectation (and instilled a fear in companies like ours) that they were taking this industry-leading product and were going to improve on it. Since then, most of us had expected that there must be a secret, hidden product being built, and once released it will have retained all the value of the existing version, while expanding functionality and ease of use.
Last week I checked into one of Europe’s most forward-thinking luxury boutique hotel brands. Being a hotelier myself, I am always on the lookout to see how the hotel’s website lines up with the experience in the property. As I arrived at the hotel, I was really pleased to see that the look and feel of the hotel was completely aligned, all the way up until the first interaction with the hotel employees...
After many years of trying, we finally convinced Ilse to leave her steady career at Sabre and come strengthen the Mews team with her talents. With our latest funding round closed, the business growing rapidly, and one of the key priorities being making the business scalable, whilst retaining the personal relationship we have with our customers.
Since we are hoteliers, we wanted to design our PMS in a way that it would not only be a partner for your operational flow, but utilising the power of a connected data infrastructure, becoming also a partner for your business analysis. As a Cloud PMS company, we have access to all of this data, from hotels in multiple countries, differing sizes, independents, chains and all types of accommodation providers. One thing that comes through when we run analyses to evaluate performance across all of our properties is that every hotel’s operations can be further improved with simple tweaks.