Operator

Self-service reception kiosk

Make lengthy check-in queues at reception a thing of the past!

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Self-Service Reception Kiosk

A seamless check-in experience

Our Operator was designed to shorten waiting times and increase guest satisfaction. Its simple, optimized workflow allows receptionists to create a memorable arrival experience and gives guests the freedom to check themselves in if they prefer. Upon arrival, they can pick up their keys and head straight to their room. 

A fluid check-in experience
Make smart savings

Make smart savings

As well as being a powerful check-in tool, Operator provides you with data to help you reassess your property’s salary costs, restructure your workforce, and gain a better understanding of how and where you could make smart financial savings.

No ordinary kiosk app

Self-service check-in
Self-service check-in

Guests can bypass the queues and check themselves in using Operator

Supports bookings from all sources
Supports bookings from all sources

Whether the booking was made by email, phone, Distributor, or booking.com, guests can enter their reservation number

Free and easy to set up
Free and easy to set up

Operator is included in the cost of all packages and can be set up directly from Commander by scanning a QR code

Custom branding
Custom branding

You can personalize the kiosk with your logo and choose the primary language

Supports all major key cutters
Supports all major key cutters

Our system supports all major key cutters, making it easy to connect your chosen device

Upselling features
Upselling features

Guests can choose from a list of additional products and services (such as room service and transportation) and book them using Operator

“We expect the Operator to be a crowd-buster during busy times, and especially useful for our business guests who are often stressed or in a rush. It’s going to be a really handy tool to help speed up the check-in process.”

David-Friedemann Henning, CEO - Hotel BIG MAMA - Berlin, Germany

The Passport Scanner

Operator can help save you time when it comes to checking guests’ ID upon check-in.

Guests can use the Mews Passport Scanner to scan their ID document themselves. The registration card is automatically pre-filled, and the guest’s profile information is immediately imported into Mews.

operator-passport-scan
The future is digital

The future is digital

What does this mean for your property?
  • Increased security
  • Faster check-in / out times
  • No more paper receipts
  • The end of manual payment processing
  • Reduced costs
  • Streamlined processes
  • The end of paper registration cards
  • More environmentally friendly

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