The success of AirBnB lies in its ability to connect modern travellers with locals, create great local experiences, and an amazing smooth online experience. Hostels share a lot of these elements, but lack in technology..
At Urban House, the Mews Commander™ ensures that guests do not pass through a reception, instead a series of messages (bots) lead them to check in from the comfort of their phone. When their room is ready, they receive a special pin code for their door and are able to connect with the reception desk through their phone for any requests. Payment is taken safely and securely without a physical card, and when the guest has checked out, the Mews Commander™ informs the housekeeping staff to get the room ready for the next arrival, making sure that the task has been carried out.