Once you start your implementation, we will give you full access to the online Mews University. It’s full of comprehensive courses designed to help users quickly learn how best to use the Mews Commander PMS.

Getting Started

This video gets you started with completing your account profile, how to change your profile image, how to change or reset your password and we will review some security settings including face recognition.

General Settings in Mews

This video details how to start generating your generic hotels settings, once you have received your login details to the Mews Commander PMS.

Dashboard Overview

This video will introduce you to the Dashboard and introduce you to the main functionalities within the Mews Commander PMS.

Introduction and Menu bar Overview

This video will introduce you to the Mews Commander PMS. It will talk you through the main menu settings which are needed to get a basic understanding of the functionalities available.

Creating Departments in Mews

This video details how you can create departments, allocate employees to departments, and use this functionality in Tasks and System Notifications.

Setting Employee Rights in Mews

This video details how you can create new Employee Users, give rights to the different users and allocate them to the correct departments.

Working with Cashiers in Mews

This video details how you can create Cashiers and assign Employees to Cashiers. Secondly, it explains how to post cash, run reports, and close your shifts.

Creating your room/bed types in Mews

This video details how you can build and configure different Room, Bed, and Dorm types in the Mews Commander PMS.

Setting up stay services and stay products

In this video we will show you how to setup Stay Services such as Accommodation, and Stay Products such as City Tax and breakfast.

Creating products and services

You can build all chargeable products and services with a large number of flexible options. Products are important for both the reception team to be able to post charges on guest bills, but also to allow guests to order services from their personal smartphones.

Setting up your e-mail templates

In this video we will show you how to setup your e-mail templates. We will show you what options are available to use so you can easily setup e-mails such as a confirmation and cancellation e-mail.

Setting up your registration card

In this video we will show you how to setup your registration card and show you which options are available to you.

Setting up your accounting categories configuration

Before you start creating products and services, its important to ensure your accountant has agreed to the Accounting Category Configuration. Use this video to help you choose your categories.

Setting up your accounting configuration

Set up your billing headers, bill closing rules, invoice expiry dates and other accounting category mappings. This video will help you and your accounting team understand your accounting setup options.

Setting up your bill and invoice numbering

In Mews its possible to customise your bill naming and numbering. If this is not set, it will start from bill number 1 automatically and count upwards.

Setting up your business segmentation

Before you start to build your rate strategy, its important to upload your different business segments, in order to start to properly segmenting your business from the ground up.

Setting up rate groups

In Mews we group rates according to Rate Groups. These groups cluster rates together, and assign rate rules, such as cancellation policies or credit card charging policies to all bookings that fall within that rate.

Setting up your rate strategy

Mews offers a fully flexible rate strategy, allowing you to create online, corporate, wholesale rates, or any other type you can think of. You can also link rates to a base rate, or price them completely individually.

Creating promotional and other private rates

In Mews you can create rates that are linked to promotional codes, allowing guests on your website to redeem exclusive deals, only bookable with you. You can also create Corporate and Travel Agents rates, which allow you to link private rates to company accounts.

Creating Package Rules

In Mews it’s possible to link certain products to reservations automatically via Product Rules. These rules create a link between a rate and a product the moment a booking is made so that any booking made for a particular rate, will automatically include that item. Traditionally, this is also referred to as “Packages”.

Manage your availability

How to manage your availability on a room type level. This will ensure that you are always selling the correct amount of rooms on all of your online channels.

Set up private rates for travel agents

Learn how to set up private rates for travel agencies using the Mews booking engine

Creating a Reservation

This video will show you the basics on how to create a reservation in the Mews Commander PMS.

Reservations Module Overview

This video provides a high level overview of the reservation module in Mews Commander PMS.

Creating Multiple Reservations

This video will show you the basics of how to create multiple reservation in the Mews Commander PMS.

Reservation Changes

This video will walk you through the process of making changes to an existing reservation.

Room Moves

This video will show you the basics of how to move a guest from one room to another room.

Guest Check-in

This video will walk you through the steps of how to check in a guest.

Guest Checkout

This video will show you how to check out a guest in Mews PMS.

Bulk Checkout

The basics of how to checkout multiple reservations at once.

Online Check-in

This video shows you the steps a guest goes through when they complete check-in online.

How to create a bill

The basics of posting items to a bill, posting new payments, and creating bills in Mews.

Advanced billing options

How to set up accommodation routing and make changes to a reservation with a closed bill. You’ll also learn how cancellation fees are posted in the PMS. These are some of the more complex but really great features of Mews.

How to create an invoice

This video will describe the difference between Bills and Invoices in the Mews Commander, and also how to create and close an Invoice.

Accounting ledger

The Guest Ledger Reports is an overview of all guest profiles with unpaid or unsettled balances on their accounts. This report should be checked daily by Accountants and Front Office Managers to ensure no outstanding bills go unnoticed.

Payments Report

The Payments Report gives an overview of all the payments and rebates made for a selected time period.

Activity Report

The activity report is a great tool for anyone who wishes to analyse the operations of the hotel. It’s a graphical display, by day-of-the-week and by the hours in the days, to help analyse your operational hotspots. Have a look at this video to understand how to track check-in and checkout, housekeeping and booking creation.

Reservations Report

The most flexible report in the Mews Commander, giving a complete overview of all bookings in the system, with many different filtering options.

Reservations Overview

One of the most used reports in the system, giving an overview of all arrivals, departures, no shows, and in house guests, including links to their bookings and profiles.

Task Management

How to create tasks for the different departments, run reports and complete tasks in the Mews Commander. Note that we also have a great native iOS app with the same interlinked functionality.

Room Status Report

This report is key to Housekeeping Management, to quickly see a list of all rooms, the room statuses, bookings and any comments related to those bookings.

Guest in house report

This report enables you to quickly see a list of all guests checked-in at that moment, their assigned products (such as breakfast), their remaining balance, car registration (valet parking), and any guest notes.

Customer Profiles Report

This report that allows you to see all guests in house, or on arrival, and track how thoroughly their profiles have been completed. This is often important for the government, who would like to track this kind of information.

Product Report

This report gives a day-by-day overview of how many package products were booked. This is most useful for Housekeeping and the Restaurant.

Space Status Report

This report allows you to assign spaces to each room attendant or housekeeper.